Client Feedback - Wild Wattle Digital

Post-project Feedback

First Name

Last Name

Business Name

Did you understand the process for your project, and what was required from you at each stage?

Yes, I knew exactly what I needed to do throughout my project and what the next steps were

I knew what was required of me but was unsure what the next steps would be. I was satisfied with this as you guided me through it.

I knew what was required of me but was unsure what the next steps would be. I would have liked more information.

There were times when I was a little unsure as to what I needed to do or what the next steps were, and would have liked more guidance.

I was very confused throughout the project

What aspects of our communication or project management did you find most helpful in understanding your responsibilities and the next steps?

Even though the process was clear, is there anything that could be enhanced or added to make the experience even smoother for you?

How effective was the guidance I provided in navigating you through the project stages where you felt unsure?

Was the frequency and method of my guidance adequate, or would you prefer a different approach?

While you were satisfied with the guidance, were there any moments where additional information could have been useful to you?

Could you specify which aspects or stages of the project needed more detailed information for you to understand the next steps better?

What type of additional information would have helped you feel more prepared? (e.g., detailed timelines, step-by-step guides, more frequent updates)

At what points in the project did you feel unsure, and what specific guidance were you hoping to receive at those times?

How could we enhance our communication or documentation to make the process clearer for you in the future?

Can you describe the situations or phases in the project where you felt most confused?

What could we have provided that would have helped reduce your confusion and made the project workflow smoother for you?

Were there any resources or tools that you felt were missing during the project that could have aided your understanding and involvement?

Are there any areas you think we could improve?

What was your favourite part about working with us?

We’re a small business and rely on customer recommendations and testimonials to thrive. We’d be grateful if you could provide us with a testimonial below!

Do I have your permission to use your words from this questionnaire in marketing materials?

Yes

Client Feedback Form